{"id":1621,"date":"2020-04-02T18:28:30","date_gmt":"2020-04-02T12:58:30","guid":{"rendered":"https:\/\/www.hostnamaste.com\/blog\/?p=1621"},"modified":"2025-07-08T12:21:13","modified_gmt":"2025-07-08T06:51:13","slug":"top-10-free-open-source-helpdesks-and-ticketing-softwares","status":"publish","type":"post","link":"https:\/\/www.hostnamaste.com\/blog\/top-10-free-open-source-helpdesks-and-ticketing-softwares\/","title":{"rendered":"Top 10 Free Open Source HelpDesks and Ticketing Softwares | Pros Cons &#038; Demo &#8211; HostNamaste.com"},"content":{"rendered":"<figure id=\"attachment_1664\" aria-describedby=\"caption-attachment-1664\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1664\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x576.jpg\" alt=\"Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"426\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x576.jpg 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x169.jpg 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x432.jpg 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.jpg 1120w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1664\" class=\"wp-caption-text\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/www.hostnamaste.com\/blog\/top-10-free-open-source-helpdesks-and-ticketing-softwares\/\"><span style=\"font-size: 12pt;\"><strong>Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/strong><\/span><\/a><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Helpdesk apps are designed to document, maintain, and keep track of the issues that are faced by customers of a certain brand. It is a central database that records the instances of customer concerns and the issues resolutions offered.<\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Helpdesk software helps businesses to improve user experience. These web applications have changed the way of dealing with problems and customer issued. The helpdesk &amp; ticketing software reduces the IT service loads, and rapidly resolves consumer issues.\u00a0<\/span><\/p>\r\n\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-size: 18pt; font-family: Verdana, Geneva;\"><strong>What are Helpdesk and Ticketing Systems?<\/strong><\/span><\/h2>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The helpdesk software is used not only to provide technical support and troubleshooting services to customers. It is also used by IT teams to resolve internal issues and complaints. The ticketing system helps to efficiently capture, handle, and track client\u2019s problems right from the start till the end.\u00a0<\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\" style=\"text-align: right;\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hostnamaste.com\/clients\/submitticket.php\"><strong>Support Tickets<\/strong><\/a><\/span> are small documented instances which store all customer interaction with their support agent. The ticket gets shared with the support agent and customer from the moment the customer contacts the support agent with a query, until it gets resolved. Every interaction gets stored as updates on the ticket. The moment the problem gets resolved, the support agent closes that ticket.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-size: 18pt; font-family: Verdana, Geneva;\"><strong>Important features that add value to your business<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\">Point of contact<\/span><\/strong><span style=\"font-size: medium;\"><strong>\u00a0&#8211;<\/strong> It defines how the client can gain access to your support. It can include social media, message, phone, email, etc.<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 14pt;\"><strong>Ticket Management System<\/strong><\/span><span style=\"font-size: medium;\"><span style=\"font-size: 14pt;\"><strong>\u00a0&#8211;<\/strong> <\/span>Saves and maintains customer queries in ticket forms. It allows for timely follow-ups and issue resolutions.\u00a0<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 14pt;\"><strong>Self-service Feature<\/strong><\/span><span style=\"font-size: medium;\"><span style=\"font-size: 14pt;\"><strong>\u00a0&#8211;<\/strong> <\/span>Consists of inbuilt knowledgebase including myriads of FAQs associated with customer queries.<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\">Intelligent Automation Mechanism<\/span><\/strong><span style=\"font-size: medium;\"><strong><span style=\"font-size: 14pt;\">\u00a0&#8211;<\/span><\/strong> Customers ask repetitive and predictable questions, which get detected and intelligently automated, thus saving time.<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: medium;\"><span style=\"font-size: 14pt;\">Social Integration<\/span><\/span><\/strong><span style=\"font-size: medium;\"><span style=\"font-size: 14pt;\"><strong>\u00a0&#8211;<\/strong> <\/span>Supports integration with social media networks like Twitter and Facebook. This helps to get updates or product feedback.\u00a0\u00a0<\/span><\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-size: 18pt; font-family: Verdana, Geneva;\"><strong>Major benefits of help desk &amp; ticketing solution<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 14pt;\"><strong>Efficiency &#8211;<\/strong><\/span><span style=\"font-size: medium;\"><span style=\"font-size: 14pt;\"><strong>\u00a0<\/strong><\/span>Customer issues get quickly submitted and resolved. It improves the overall productivity.<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 14pt;\"><strong>Organizing <\/strong><\/span><span style=\"font-size: medium;\"><strong><span style=\"font-size: 14pt;\">&#8211;<\/span> <\/strong>The software multi-tasks, allowing staff to prioritize and organize problems accordingly.<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 14pt;\"><strong>Customizing &#8211;<\/strong> <\/span><span style=\"font-size: medium;\">Businesses can configure the software as per their needs.<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 14pt;\"><strong>Auto-assign feature<\/strong><\/span><span style=\"font-size: medium;\"><span style=\"font-size: 14pt;\"><strong>\u00a0&#8211;<\/strong> <\/span>Tickets get arranged and assigned automatically to the team responsible for resolving.\u00a0<\/span><\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 14pt;\"><strong>Security &amp; Scalability<\/strong><\/span><span style=\"font-size: medium;\"><span style=\"font-size: 14pt;\"><strong>\u00a0&#8211;<\/strong> <\/span>As the majority of helpdesk apps are cloud-based. Your customer database always stays protected.<\/span><\/span><\/li>\r\n<\/ul>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">You will need to choose the right software for your business. The one you choose should have all the necessary features for automating your business. To make it easy for you, let\u2019s looks at the top 10 ticketing and helpdesk tools to choose from.<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Top 10 Free and Open Source Helpdesks and Ticketing Softwares:<\/strong><\/span><\/h2>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/freshdesk.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>1) FreshDesk<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1683\" aria-describedby=\"caption-attachment-1683\" style=\"width: 1004px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1683\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1.png\" alt=\"FreshDesk - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"1004\" height=\"677\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1.png 1004w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1-300x202.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1-768x518.png 768w\" sizes=\"auto, (max-width: 1004px) 100vw, 1004px\" \/><figcaption id=\"caption-attachment-1683\" class=\"wp-caption-text\"><span style=\"font-family: Verdana, Geneva; font-size: 10pt;\"><strong>FreshDesk &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong><a href=\"https:\/\/freshdesk.com\/\" target=\"_blank\" rel=\"noopener\">FreshDesk<\/a><\/strong> software is multi-channel and multi-lingual help desk solution. It allows automating of workflows, managing SLAs, offering self-service, and evaluating metrics to help you stay on the top of customer support. The free version includes reporting, knowledge-based management, social media ticketing, and email ticketing. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Open &amp; closed ticket status can be tracked in real-time. FreshDesk offers 24\/7 email support and 24&#215;5 phone support for a free version. The paid plans include Blossom, Garden, Forest, and Estate that includes features like service level agreement management, surveys, event-based triggers, and chat-based support.<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Sprout plan allows unlimited users for free<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Offers intuitive mobile and web interfaces<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Self-service feature<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Apps for Android and iOS<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Standard reports can be improved<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Dashboard customization has its limits<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Spam message cannot be detected effectively<\/span><\/li>\r\n<li lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Best software for seamless and stellar customer support!<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"Freshdesk Demo\" href=\"https:\/\/www.youtube.com\/watch?v=KqnYL-5Z4jU\" target=\"_blank\" rel=\"noopener\">Freshdesk Demo<\/a> &#8211;<\/span><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/KqnYL-5Z4jU\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/www.zoho.com\/fr\/desk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>2) Zoho Desk<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1668\" aria-describedby=\"caption-attachment-1668\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1668\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x529.png\" alt=\"Zoho Desk - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"392\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x529.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x155.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x397.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/FreshDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1440w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1668\" class=\"wp-caption-text\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 10pt;\">Zoho Desk &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/span><\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong><a href=\"https:\/\/www.zoho.com\/fr\/desk\/\" target=\"_blank\" rel=\"noopener\">Zoho Desk<\/a><\/strong>, a cloud-based solution that offers features like customer support portal, ticket management, report creation, and contract management. It allows interacting with different media from a single point. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">You can configure workflow rules and automate tasks like, service escalations, ticket assignments, and notification timing. Schedules reports, the graphical dashboard for customer satisfaction analysis and happiness ratings are also provided. In short, Zoho Desk is capable and user friendly.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The knowledgebase can be created easily<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">You can setup a community forum<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Allows a wide range of integrations<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Ticketing interface has scopes for further improvements <\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Configuration and customization takes some time on Zoho<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"Zoho Desk Demo -\" href=\"https:\/\/www.youtube.com\/watch?v=Ot4wh15M5mI\" target=\"_blank\" rel=\"noopener\">Zoho Desk Demo &#8211;<\/a><\/span><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/Ot4wh15M5mI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h2><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 36pt;\"><strong>3) Spiceworks<\/strong><\/span><\/span><\/h2>\r\n<figure id=\"attachment_1684\" aria-describedby=\"caption-attachment-1684\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1684\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Spiceworks-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x519.png\" alt=\"Spiceworks - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"384\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Spiceworks-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x519.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Spiceworks-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x152.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Spiceworks-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x389.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Spiceworks-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1440w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1684\" class=\"wp-caption-text\"><span style=\"font-size: 10pt; font-family: Verdana, Geneva;\"><strong>Spiceworks &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong>Spiceworks<\/strong> is focused on network monitoring and project management. The current updates are designed to help IT departments deal with any relevant requests that employees and customers throw their way. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">It does not support the ITIL [Information Technology Infrastructure Library] guidelines like Freshdesk, but it has everything to help companies in increasing productivity through solid ticket management &amp; automatic response capabilities, intuitive self-service, user portal, and comprehensive knowledgebase features. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Spiceworks Helpdesk does not have any ticket limits. No charges for storage or support, and for hosting or adding multiple locations. You can choose an on-premise or cloud-based version.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">A totally free tool with the vast and diverse user community<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Easy customization<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Active Directory users can be managed with ease<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Inventory scanning feature allows doing PC search quickly and easily.\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">It has all basic features, but if your organization needs a comprehensive suite, then Spiceworks might not fulfill your requirements as efficiently.\u00a0<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Supports MS Windows only, so if you have a Linux, then it will not be compatible.<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The Mac version is unavailable.\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"Spiceworks Demo -\" href=\"https:\/\/www.youtube.com\/watch?v=bPDGto4f0io\" target=\"_blank\" rel=\"noopener\">Spiceworks Demo &#8211;<\/a><\/span><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/bPDGto4f0io\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/osticket.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>4) OSTicket<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1685\" aria-describedby=\"caption-attachment-1685\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1685\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/OSTicket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x523.png\" alt=\"OSTicket - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"387\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/OSTicket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x523.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/OSTicket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x153.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/OSTicket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x392.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/OSTicket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1440w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1685\" class=\"wp-caption-text\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 10pt;\">OSTicket &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/span><\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong><a href=\"https:\/\/osticket.com\/\" target=\"_blank\" rel=\"noopener\">OSTicket<\/a><\/strong>\u2019s autoresponder feature allows setting workflow according to ticket nature. It allows unlimited SLAs that can be associated with ticket filters, different departments, help topics, and notifications on missed due dates. You can even add a video, image, or logo to customize the ticket for every department, and address recipient personally.\u00a0<\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">It allows for streamlining the tasks of routing tickets to precise department or agents. Triggered actions can be configured, like sending ticket rejection, or automated canned responses. To accelerate the response time, you can configure help topics.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Offers unlimited SLA agreements\u00a0<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Allows automated canned responses<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Autoresponder allows configuring workflow as per ticket nature.<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Not suitable for big problems where resolving of issues take some time.\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"OSTicket Demo -\" href=\"https:\/\/www.youtube.com\/watch?v=_rjPdgwsptY\" target=\"_blank\" rel=\"noopener\">OSTicket Demo &#8211;<\/a><\/span><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/_rjPdgwsptY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/www.solarwinds.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>5) Solarwinds<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1688\" aria-describedby=\"caption-attachment-1688\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1688\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Solarwinds-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x682.png\" alt=\"Solarwinds - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"505\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Solarwinds-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x682.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Solarwinds-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x200.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Solarwinds-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x512.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Solarwinds-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1082w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1688\" class=\"wp-caption-text\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 10pt;\">Solarwinds &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/span><\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The interface of this app is user-friendly and easy to install. Large text buttons make customizations and navigation easy. Patch Manager feature easily separates the issues and assigns the tickets to the right departments. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Ticket management activities like ticket creation, prioritization, and assignment can be automated. <strong><a href=\"https:\/\/www.solarwinds.com\/\" target=\"_blank\" rel=\"noopener\">Solarwinds<\/a><\/strong> has a web-based dashboard that offers self-service options and submits service requests.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Quick response<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">User-friendly and reliable<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Patch management<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Asset reporting<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Tracks tickets based on department, user, ticket status, and issues<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Locate the previous ticket to understand the resolution offered, and use it on future tickets<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Lacks mobile app for iOS<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Email notifications are cluttered, at times<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Little click heavy<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"Solarwinds Demo -\" href=\"https:\/\/www.youtube.com\/watch?v=ODeBm4LmeJU\" target=\"_blank\" rel=\"noopener\">Solarwinds Demo &#8211;<\/a><\/span><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/ODeBm4LmeJU\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/www.mojohelpdesk.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>6) Mojo Helpdesk<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1686\" aria-describedby=\"caption-attachment-1686\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1686\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Mojo-HelpDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x532.png\" alt=\"Mojo HelpDesk - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"394\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Mojo-HelpDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x532.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Mojo-HelpDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x156.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Mojo-HelpDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x399.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Mojo-HelpDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1440w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1686\" class=\"wp-caption-text\"><span style=\"font-size: 10pt; font-family: Verdana, Geneva;\"><strong>Mojo HelpDesk &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The main highlight of the <strong><a href=\"https:\/\/www.mojohelpdesk.com\/\" target=\"_blank\" rel=\"noopener\">Mojo Helpdesk<\/a><\/strong> is that all your incoming requests are centralized into a single hub. The interface is similar to Gmail, but only on its surface. In its core, Mojo is a potent tool that integrates totally with G Suite. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Using a Gmail account, you can directly log into the Mojo page. The software allows using custom forms, creating a self-service portal, and centralizing requests. Other well-chosen functions in this slim package include automation options, email integration, and conversation-like threads. You can choose a free plan to get an idea, but it has its limitations.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Easy to use<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Multi-platform support<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Unlimited customized ticket forms<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">FAQ type formatting alternative<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Handy knowledge base portal including videos, links, FAQ\u2019s, etc.<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">For testing, you can turn off the knowledge base content\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Limited branding option<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Cannot control the creation of duplicate tickets, which can impact metrics while reporting<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong><a title=\"Mojo Helpdesk Demo -\" href=\"https:\/\/www.youtube.com\/watch?v=0n4ZIaHEEno\" target=\"_blank\" rel=\"noopener\">Mojo Helpdesk Demo &#8211;<\/a><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><span style=\"font-family: Verdana, Geneva;\"><\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/www.hesk.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>7) Hesk<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1689\" aria-describedby=\"caption-attachment-1689\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1689\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Hesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x605.png\" alt=\"Hesk - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"448\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Hesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x605.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Hesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x177.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Hesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x454.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Hesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1257w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1689\" class=\"wp-caption-text\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 10pt;\">Hesk &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/span><\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong><a href=\"https:\/\/www.hesk.com\/\" target=\"_blank\" rel=\"noopener\">Hesk<\/a><\/strong> is a lightweight option with easy to use simple interface. Beginners can easily handle the app and the total setup process takes a few minutes. Web-based tickets can be managed via an app. It can be configured and customized as per your business needs.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Prioritizes and categorizes all the tickets<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Creates a knowledgeable base<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Easy to setup<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Intuitive interface<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Lightweight\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;\u00a0<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">To remove the tag \u2018Powered by Hesk\u2019 you will have to pay.<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"Hesk Demo -\" href=\"https:\/\/www.hesk.com\/demo.php\" target=\"_blank\" rel=\"noopener\">Hesk Demo &#8211;\u00a0<\/a><\/span><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/9ZIrYLiv9lI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/raiseaticket.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>8) Raiseaticket<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1690\" aria-describedby=\"caption-attachment-1690\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1690\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Raiseaticket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x719.png\" alt=\"Raiseaticket - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"532\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Raiseaticket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x719.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Raiseaticket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x211.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Raiseaticket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x539.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/Raiseaticket-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1061w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1690\" class=\"wp-caption-text\"><span style=\"font-size: 10pt; font-family: Verdana, Geneva;\"><strong>Raiseaticket &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong><a href=\"https:\/\/raiseaticket.com\/\" target=\"_blank\" rel=\"noopener\">Raiseaticket\u00a0<\/a><\/strong>&#8211; Web-based helpdesk software has been offering top customer care in sectors like logistics, aviation, enterprise, technology, and government. The system is capable to deal with the multi-company web along with multi-team and email customer support activities. Its strong dashboard includes a wide arrangement of reporting tools that can help to monitor support operations, supervision, and management. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The unified portal helps to transfer the requests between agents and departments that can deal with customer specific queries. Simultaneously, the possibility of tickets getting ignored or remaining unaddressed gets eliminated.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">New users can easily get the hang of it with the intuitive UI<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Training is offered via webinars, documentation, and in-person<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">24\/7 live representative and online support<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Has more features than the basic ones offered by other ticketing solutions<\/span><\/li>\r\n<\/ul>\r\n<h2 style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Ticket quota is limited<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Get a 360-degree view of customer support with free Raisaticket helped system. Enhance customer satisfaction and experience!<\/span><\/li>\r\n<li lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"Raiseaticket Demo -\" href=\"https:\/\/raiseaticket.com\/features\/\" target=\"_blank\" rel=\"noopener\">Raiseaticket Demo &#8211;<\/a><\/span><\/strong><\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/www.sherpadesk.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>9) SherpaDesk<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1692\" aria-describedby=\"caption-attachment-1692\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-1692\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/SherpaDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x672.png\" alt=\"SherpaDesk - - Top 10 Free Open Source HelpDesks and Ticketing Softwares - HostNamaste\" width=\"758\" height=\"497\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/SherpaDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x672.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/SherpaDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x197.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/SherpaDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x504.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/SherpaDesk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1113w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1692\" class=\"wp-caption-text\"><span style=\"font-size: 10pt; font-family: Verdana, Geneva;\"><strong>SherpaDesk &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares &#8211; HostNamaste<\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong><a href=\"https:\/\/www.sherpadesk.com\/\" target=\"_blank\" rel=\"noopener\">SherpaDesk<\/a><\/strong> is cloud-based PSA [Professional Service Automation] solution, which integrates the core processes of every business within a single platform. You can capture billable and non-billable employee\u2019s time, monitor the project\u2019s productivity, and track customer service exceptions. You can even opt for a mobile version, which allows technicians working on the field login their time and expenditures.\u00a0<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">You can setup email dropboxes, hardware outages, priority problems, etc.<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Group similar tickets and route issues to a specific technician for fast resolution<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Fulfil SLA guidelines and create teams success reports<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Event notification and ticket types can be configured to avoid addressing queries of important customers.\u00a0<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Self-portal for personalised support experience<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Needs an intense learning curve<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The interface looks great, but takes some time to understand navigation<\/span><\/li>\r\n<\/ul>\r\n<h2 lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 14pt;\"><a title=\"SherpaDesk Demo -\" href=\"https:\/\/www.youtube.com\/watch?v=-DxVpZlBnL4\" target=\"_blank\" rel=\"noopener\">SherpaDesk Demo &#8211;<\/a><\/span><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/-DxVpZlBnL4\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h2 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><a href=\"https:\/\/www.proprofsdesk.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 36pt;\"><strong>10) ProProfs Help Desk<\/strong><\/span><\/a><\/span><\/h2>\r\n<figure id=\"attachment_1691\" aria-describedby=\"caption-attachment-1691\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1691 size-large\" title=\"ProProfs Help Desk - Top 10 Free Open Source HelpDesks and Ticketing Softwares \u2013 HostNamaste\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/ProProfs-Help-Desk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x495.png\" alt=\"ProProfs Help Desk - Top 10 Free Open Source HelpDesks and Ticketing Softwares \u2013 HostNamaste\" width=\"758\" height=\"366\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/ProProfs-Help-Desk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-1024x495.png 1024w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/ProProfs-Help-Desk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-300x145.png 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/ProProfs-Help-Desk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste-768x371.png 768w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2020\/03\/ProProfs-Help-Desk-Top-10-Free-Open-Source-HelpDesks-and-Ticketing-Softwares-HostNamaste.png 1440w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-1691\" class=\"wp-caption-text\"><span style=\"font-size: 10pt; font-family: Verdana, Geneva;\"><strong>ProProfs Help Desk &#8211; Top 10 Free Open Source HelpDesks and Ticketing Softwares \u2013 HostNamaste<\/strong><\/span><\/figcaption><\/figure>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\"><strong><a href=\"https:\/\/www.proprofsdesk.com\/\" target=\"_blank\" rel=\"noopener\">ProProfs Help Desk<\/a><\/strong> &#8211; A cloud-based customer support solution features a knowledgebase, shared inboxes, and chat options for seamless interaction and quick issue resolution. This results in great customer satisfaction as well as experience. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Customer support inboxes get managed automatically, and the mails get categorized using priorities and internal notes. This allows timely expert responses to customer issues or queries. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Knowledgebase functionality helps to reduce 80% ticket requests. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Employees can access guides, manuals, tips, and documentation with this inbuilt knowledgebase. They get familiar with customer\u2019s problems and offer intelligent solutions. Smart reports, surveys, and live chat are other remarkable features.<\/span><\/p>\r\n<h2 class=\"western\" lang=\"en-US\" style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Pros &#8211;<\/strong><\/span><\/h2>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Shared inboxes for collaborative teamwork<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Track, prioritize, and solve customer queries on-time<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">No unattended, unresolved, or missed tickets<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">A scalable and reliable solution<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Inbuilt knowledgebase<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Real-time NPS and customer surveys<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Monitoring &amp; tracking agent\u2019s performance<\/span><\/li>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Optimized for mobile phones<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong>Cons &#8211;<\/strong><\/span><\/p>\r\n<ul>\r\n<li class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Needs social media integration<\/span><\/li>\r\n<\/ul>\r\n<h2 style=\"padding-left: 30px;\"><span style=\"font-size: 14pt; font-family: Verdana, Geneva;\"><strong><a title=\"ProProfs Help Desk Demo -\" href=\"https:\/\/www.youtube.com\/watch?v=Lo6LL96LRPk\" target=\"_blank\" rel=\"noopener\">ProProfs Help Desk Demo &#8211;\u00a0<\/a><\/strong><\/span><\/h2>\r\n<p style=\"padding-left: 60px;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/Lo6LL96LRPk\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\r\n<h1 class=\"western\" lang=\"en-US\"><span style=\"font-size: 20pt; font-family: Verdana, Geneva;\"><strong>Help Desk ticketing software pricing plan<\/strong><\/span><\/h1>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Most of the helpdesk apps offer a free trial for 15 days or a month. If you feel satisfied, then you can switch to an upgraded pricing plan. Every price package differs. The free trial is available with all the advanced features for a limited period. <\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Other packages are charged annually. The prices are based on their included features. You can choose help desk software based on budget, SLA features, number of support agents, integrations, language support, scalability, analysis &amp; reports, and support channels.\u00a0<\/span><\/p>\r\n<h1 class=\"western\" lang=\"en-US\"><span style=\"font-size: 20pt; font-family: Verdana, Geneva;\"><strong>Latest 2025 trends in Helpdesk Software to help your business stay ahead<\/strong><\/span><\/h1>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Installing helpdesk ticketing software is not sufficient. You will need to be familiar with the latest 2020 trends to get a competitive edge. The key 2020 trends you need to follow are &#8211;<\/span><\/p>\r\n<h1 class=\"western\" lang=\"en-US\"><span style=\"font-size: 20pt; font-family: Verdana, Geneva;\"><strong>Employee experience is crucial for the success of your business<\/strong><\/span><\/h1>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Customer experience is the main focus, but even employee experience must not be ignored. Remember, customers are unable to understand the solution quickly. The support team has to explain to them several times. Every time they do it, the client comes up with some more doubts. If the support team loses their cool and started yelling\u2026\u2026you lose a client forever!<\/span><\/p>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">This is not right. An unsatisfied employee will never be capable to offer great customer service. Therefore it is necessary to concentrate on employee experiences. Ensure they are happy with their work.<\/span><\/p>\r\n<h1 class=\"western\" lang=\"en-US\"><span style=\"font-size: 20pt; font-family: Verdana, Geneva;\"><strong>In the near future, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hostnamaste.com\/blog\/news\/intel-brings-new-class-of-ai-hardware-for-cloud-to-edge-deployments\/\">AI<\/a><\/span> will certainly gain popularity<\/strong><\/span><\/h1>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">Automation is getting popular in customer support, but you must remember to maintain a human touch with every customer reaction. Sending automated personalized solutions to customer queries can be managed with AI, which is used in helpdesk solutions.<\/span><\/p>\r\n<h1 class=\"western\" lang=\"en-US\"><span style=\"font-family: Verdana, Geneva;\"><span style=\"font-size: 20pt;\"><strong>People skills for delightful customer support<\/strong><\/span><\/span><\/h1>\r\n<p class=\"western\" lang=\"en-US\"><span style=\"font-size: medium; font-family: Verdana, Geneva;\">The helpdesk staff will need to learn and perfect the people\u2019s skills. After every agent-customer interaction, the customer-support experience has to be efficient. Companies need to offer sufficient training to their customer service employees to empower their people skills. They need to get insight and ways to implement them in real-life situations.\u00a0People skills include empathy, good judgment, patience, active listening, and solid communication skills.\u00a0 <\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Helpdesk apps are designed to document, maintain, and keep track of the issues that are faced by customers of a certain brand. It is a&hellip;<\/p>\n","protected":false},"author":2,"featured_media":1664,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1626,1820,1795,1818,1793,1796,1816,1807,1808,1786,1790,1817,1792,1805,1806,1801,1802,1821,1787,1815,1813,1814,1794,1809,1810,1789,1811,1812,1791,1803,1804,1799,1800,1788,1785,1797,1798],"tags":[1857,1832,1855,1830,1833,1853,1844,1845,1823,1856,1827,1854,1829,1842,1843,1838,1839,1858,1824,1852,1850,1851,1831,1846,1847,1826,1848,1849,1828,1840,1841,1836,1837,1825,1822,1834,1835],"class_list":["post-1621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-top-10-free-open-source-helpdesks-and-ticketing-softwares","category-ai-will-certainly-gain-popularity","category-cons","category-employee-experience-is-crucial-for-the-success-of-your-business","category-freshdesk","category-freshdesk-demo","category-help-desk-ticketing-software-pricing-plan","category-hesk","category-hesk-demo","category-important-features-that-add-value-to-your-business","category-intelligent-automation-mechanism","category-latest-2020-trends-in-helpdesk-software-to-help-your-business-stay-ahead","category-major-benefits-of-help-desk-ticketing-solution","category-mojo-helpdesk","category-mojo-helpdesk-demo","category-osticket","category-osticket-demo","category-people-skills-for-delightful-customer-support","category-point-of-contact","category-proprofs-demo","category-proprofs-help-desk","category-proprofs-help-desk-demo","category-pros","category-raiseaticket","category-raiseaticket-demo","category-self-service-feature","category-sherpadesk","category-sherpadesk-demo","category-social-integration","category-solarwinds","category-solarwinds-demo","category-spiceworks","category-spiceworks-demo","category-ticket-management-system","category-what-are-helpdesk-and-ticketing-systems","category-zoho-desk","category-zoho-desk-demo","tag-ai-will-certainly-gain-popularity","tag-cons","tag-employee-experience-is-crucial-for-the-success-of-your-business","tag-freshdesk","tag-freshdesk-demo","tag-help-desk-ticketing-software-pricing-plan","tag-hesk","tag-hesk-demo","tag-important-features-that-add-value-to-your-business","tag-in-the-near-future","tag-intelligent-automation-mechanism","tag-latest-2020-trends-in-helpdesk-software-to-help-your-business-stay-ahead","tag-major-benefits-of-help-desk-ticketing-solution","tag-mojo-helpdesk","tag-mojo-helpdesk-demo","tag-osticket","tag-osticket-demo","tag-people-skills-for-delightful-customer-support","tag-point-of-contact","tag-proprofs-demo","tag-proprofs-help-desk","tag-proprofs-help-desk-demo","tag-pros","tag-raiseaticket","tag-raiseaticket-demo","tag-self-service-feature","tag-sherpadesk","tag-sherpadesk-demo","tag-social-integration","tag-solarwinds","tag-solarwinds-demo","tag-spiceworks","tag-spiceworks-demo","tag-ticket-management-system","tag-what-are-helpdesk-and-ticketing-systems","tag-zoho-desk","tag-zoho-desk-demo"],"acf":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts\/1621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/comments?post=1621"}],"version-history":[{"count":60,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts\/1621\/revisions"}],"predecessor-version":[{"id":6955,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts\/1621\/revisions\/6955"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/media\/1664"}],"wp:attachment":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/media?parent=1621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/categories?post=1621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/tags?post=1621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}