{"id":4644,"date":"2022-04-28T09:09:31","date_gmt":"2022-04-28T03:39:31","guid":{"rendered":"https:\/\/www.hostnamaste.com\/blog\/?p=4644"},"modified":"2022-04-28T09:09:31","modified_gmt":"2022-04-28T03:39:31","slug":"end-user-support-what-is-it-hostnamaste","status":"publish","type":"post","link":"https:\/\/www.hostnamaste.com\/blog\/end-user-support-what-is-it-hostnamaste\/","title":{"rendered":"End User Support \u2013 What is it? \u2013 About End User Support \u2013 HostNamaste"},"content":{"rendered":"<figure id=\"attachment_4746\" aria-describedby=\"caption-attachment-4746\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4746 size-full\" title=\"End User Support \u2013 What is it? - About End User Support - HostNamaste\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2022\/03\/End-User-Support-\u2013-What-is-it-HostNamaste.webp\" alt=\"End User Support \u2013 What is it? - About End User Support - HostNamaste\" width=\"800\" height=\"419\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2022\/03\/End-User-Support-\u2013-What-is-it-HostNamaste.webp 800w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2022\/03\/End-User-Support-\u2013-What-is-it-HostNamaste-300x157.webp 300w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2022\/03\/End-User-Support-\u2013-What-is-it-HostNamaste-768x402.webp 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-4746\" class=\"wp-caption-text\"><span style=\"font-size: 12pt; font-family: Verdana, Geneva; color: #000000;\"><strong>End User Support \u2013 What is it? &#8211; About End User Support &#8211; HostNamaste<\/strong><\/span><\/figcaption><\/figure>\n<h2><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 24pt;\">End User Support \u2013 What is it? &#8211; About End User Support &#8211; Host Namaste<\/span><\/strong><\/span><\/h2>\n<p><span style=\"font-family: Verdana, Geneva;\">If you are serious about making your hosting company one of the premier hosting companies in the world, then you\u2019re going to need 24x7x365 support that is quick and effective. Slow and lazy support just doesn\u2019t cut it these days. Running a company as one, two, or even three people is simply not enough to be able to provide the kind of support that your competition can.<\/span><\/p>\n<p><span style=\"font-family: Verdana, Geneva;\">We will provide the technical support, sales support, and billing support for you. This is a service that we provide free-of-charge for our clients, and it is an optional add-on for our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hostnamaste.com\/kvm-vps.php\"><strong>managed VPS<\/strong><\/a><\/span> and <a href=\"https:\/\/www.hostnamaste.com\/budget-dedicated-servers.php\"><strong><span style=\"text-decoration: underline;\">managed Dedicated Server<\/span><\/strong><\/a> clients.<\/span><\/p>\n<p><span style=\"font-family: Verdana, Geneva;\">End user support unlocks you from always being tethered to your computer. You can breathe, relax, and live worry-free, free from the\u00a0concerns\u00a0of\u00a0whether your clients are\u00a0receiving the kind of support they deserve.<\/span><\/p>\n<h2><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 24pt;\">What We Cover<\/span><\/strong><\/span><\/h2>\n<p><span style=\"font-family: Verdana, Geneva;\">We can provide end user support in any, or all, of the following areas:<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-family: Verdana, Geneva; font-size: 24pt;\"><strong>Technical Support<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Verdana, Geneva;\">We will cover and fix any server errors. That means that if your clients say that their sites are loading slowly, we will investigate and fix it. That means that if your clients have technical questions, we will explain things to them. If necessary, we will provide tutoring to the client.<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-family: Verdana, Geneva; font-size: 24pt;\"><strong>Sales Support<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Verdana, Geneva;\">We\u2019ll answer pre-sales questions from potential clients using a company profile that you can optionally write for us. If you decide not to write a company profile, we can still answer these tickets using your company website as a guide.<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-family: Verdana, Geneva; font-size: 24pt;\"><strong>Billing Support<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-family: Verdana, Geneva;\">We will answer billing tickets from your clients. If your clients have billing or invoicing questions, we can point them in the right direction. If you have written billing policies, we can follow those to offer refunds and make billing changes to clients accounts.<\/span><\/p>\n<h2><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 24pt;\">How We Do End User Support Better Than the Competition &#8211; Customer Satisfaction<\/span><\/strong><\/span><\/h2>\n<figure id=\"attachment_4759\" aria-describedby=\"caption-attachment-4759\" style=\"width: 750px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4759\" title=\"How We Do End User Support Better Than the Competition - Customer Satisfaction - HostNamaste\" src=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2022\/04\/How-We-Do-End-User-Support-Better-Than-the-Competition-HostNamaste.jpeg\" alt=\"How We Do End User Support Better Than the Competition - Customer Satisfaction - HostNamaste\" width=\"750\" height=\"580\" srcset=\"https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2022\/04\/How-We-Do-End-User-Support-Better-Than-the-Competition-HostNamaste.jpeg 617w, https:\/\/www.hostnamaste.com\/blog\/wp-content\/uploads\/2022\/04\/How-We-Do-End-User-Support-Better-Than-the-Competition-HostNamaste-300x232.jpeg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption id=\"caption-attachment-4759\" class=\"wp-caption-text\"><span style=\"font-family: Verdana, Geneva; font-size: 8pt;\"><strong><span style=\"color: #000000;\">How We Do End User Support Better Than the Competition &#8211; Customer Satisfaction &#8211; HostNamaste<\/span><\/strong><\/span><\/figcaption><\/figure>\n<p><span style=\"font-family: Verdana, Geneva;\">The end user support niche is not huge, and we know who our competition is.<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Verdana, Geneva;\">Our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/End_user\" target=\"_blank\" rel=\"noopener\"><strong>end user support<\/strong><\/a><\/span> is white label. Your clients will see\u00a0replies coming from your company, with no reference to ours.<\/span><\/li>\n<li><span style=\"font-family: Verdana, Geneva;\">We do not have a history of losing tickets or not replying after 24 hours.<\/span><\/li>\n<li><span style=\"font-family: Verdana, Geneva;\">We treat end user support tickets with the same priority as internal tickets.\u00a0Your clients receive the exact same priority as our own clients. They get the same quick response time that our clients get<\/span><\/li>\n<li><span style=\"font-family: Verdana, Geneva;\">Our end user support works with your WHMCS installation without any complicated set up. You can see tickets through your <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hostnamaste.com\/blog\/top-10-web-hosting-billing-softwares-and-automation-platforms-for-web-hosting-providers\/\"><strong>WHMCS<\/strong><\/a><\/span>, instead of using an external help desk.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-family: Verdana, Geneva;\"><strong><span style=\"font-size: 24pt;\">The Nitty Gritty: Response Times, Resolution Times, &amp; More Stats<\/span><\/strong><\/span><\/h2>\n<ul>\n<li><span style=\"font-family: Verdana, Geneva;\">Guaranteed response time: 15-60 minutes (we answer any tickets within 15-60 minutes, <strong>guaranteed<\/strong>)<\/span><\/li>\n<li><span style=\"font-family: Verdana, Geneva;\">Average response time: 19\u00a0minutes (we answer tickets within 19 minutes\u00a0<strong>on average<\/strong>)<\/span><\/li>\n<li><span style=\"font-family: Verdana, Geneva;\">Guaranteed resolution time: 8 hours (we resolve any server issues within 8 hours, <strong>guaranteed<\/strong>)<\/span><\/li>\n<li><span style=\"font-family: Verdana, Geneva;\">Average resolution time: 84 minutes (we resolve server issues within 84 minutes\u00a0<strong>on average<\/strong>)<\/span><\/li>\n<li><span style=\"font-family: Verdana, Geneva;\">Number of staff members: 10 staff members comprise <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.hostnamaste.com\/\"><strong>HostNamaste<\/strong><\/a><\/span><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>End User Support &ndash; What is it? &ndash; About End User Support &ndash; Host Namaste If you are serious about making your hosting company one&hellip;<\/p>\n","protected":false},"author":2,"featured_media":4746,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3144,3145,3146,3147,3148,3149],"tags":[3156,3155,3150,3151,3152,3154,3153],"class_list":["post-4644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-end-user-support","category-customer-care","category-customer-care-support","category-hosting-billing-support","category-hosting-sales-support","category-hosting-technical-support","tag-about-end-user-support","tag-end-user-support","tag-hosting-billing-support","tag-hosting-sales-support","tag-hosting-technical-support","tag-tech-support","tag-technical-support"],"acf":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts\/4644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/comments?post=4644"}],"version-history":[{"count":17,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts\/4644\/revisions"}],"predecessor-version":[{"id":4760,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/posts\/4644\/revisions\/4760"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/media\/4746"}],"wp:attachment":[{"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/media?parent=4644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/categories?post=4644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostnamaste.com\/blog\/wp-json\/wp\/v2\/tags?post=4644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}